Canopy software

Canopy privacy
policy.

Effective 5 August 2026 · Last updated 18 August 2026

This privacy policy explains how Sorbus Arbor Consulting ("we", "us" or "our") handles information when you use Canopy, our arboriculture fieldwork and reporting application, and the Canopy website. Sorbus consultancy enquiries are handled separately through the Sorbus website.

1. Information we collect

Depending on how you use Canopy, we may collect:

2. How we use information

We use information to provide and synchronise your projects, authenticate your account, generate reports and exports, process subscriptions, support you, protect the service, troubleshoot problems and improve Canopy. We do not sell personal information and we do not use your project content for advertising.

3. Services we rely on

Canopy uses service providers to operate its infrastructure, including Supabase for authentication, cloud data and storage, Google Maps for map display, Google Play for Android subscription billing, and the Apple App Store for iPhone and iPad subscription billing when available. These providers process information only as needed to provide their services and under their own privacy terms. We may disclose information when required by law or when reasonably necessary to prevent fraud, abuse or a security incident.

4. Storage, security and retention

Information is transmitted using encrypted connections and access is limited to the people and systems that need it. No online service can promise absolute security. We keep account and project information while your account is active or as needed to provide the service, resolve disputes, meet legal obligations and enforce agreements. Local copies may remain on a device until you remove them or clear the app.

5. Your choices and deletion requests

You can ask us to access, correct or permanently delete personal information associated with your account. In supported app releases, open Settings → Account & privacy → Request account deletion. The app asks you to confirm the request, shows its status and allows cancellation before processing. If that control is unavailable, contact sorbusarborconsulting@gmail.com so we can provide the direct deletion route rather than requiring a general support process.

We may verify your identity and review a deletion request for up to seven days before irreversible processing. Deleting an account is not temporary deactivation. We remove or de-identify the account and associated personal data unless retention is required by law, needed to resolve security or payment disputes, or the information forms part of shared professional records controlled by an organisation. Where shared records must remain, access and attribution are reduced to what is reasonably necessary. We will explain any material retention that applies.

Deleting a Canopy account does not cancel an App Store or Google Play subscription. Store billing continues until the subscription is cancelled in the relevant store account. Canopy provides a store-subscription management link in the app. Local files on a device are separate from the cloud account and may remain until the app or files are removed from that device.

6. Children

Canopy is a professional tool and is not directed to children. We do not knowingly collect personal information from children.

7. International use

Canopy can be used by customers in supported countries. Information may be processed in Australia or in other locations where our service providers operate, with appropriate safeguards as required by applicable law.

8. Changes to this policy

We may update this policy when Canopy or the law changes. The effective date above indicates the latest version. Material changes will be highlighted in the app or on this page where practical.

9. Contact

Questions or privacy requests can be sent to sorbusarborconsulting@gmail.com with “Canopy privacy” in the subject line.